Owner and founder of PmPartners, has over 5 years of experience in enterprise automation
FB account:https://www.facebook.com/prokhorrov
Due to the rapid growth and advance of digital technologies, many business processes can be performed without the participation of people. This is called automation - the delegation of routine processes to automatic tools.
You can automate various processes:
Accounting
Employee management
Project management
Customer relationship management (CRM)
Communication with customers
Site administration (CMS)
Other integrated systems.
So, why do businesses need automation? Most importantly, it saves time and money. Next, Maxym Prokhorov - Co-founder & CEO of PLATMA - will talk about business process automation and its benefits in more detail.
Benefits of automation for businesses
Firstly, automation saves time as the processes are carried out independently according to a given plan. And if you set up automation once, then you won’t need to waste time on certain charges and you can switch focus to more important business tasks.
Secondly, automation reduces costs as operations are performed autonomously. And this means that it does not need to be done by any of your employees. This way you can optimize your costs.
In addition, automation increases profits and improves the quality of business processes. Automation also enhances relationships with customers. For example, you can publish articles on a blog, or on social networks, and send emails at the most optimal time for users. The better the personalization of content is, the easier it will be to build trust and mutually beneficial relationships with your customers.
Automation and low/no-code: benefits and opportunities
Thanks to low/no-code solutions automation is one step closer: businesses spend much less effort, time, and special programming knowledge on application solutions that have modern interfaces, data, and integrations. So, let's look at the main benefits for your business and consider them for further use.
Speed and flexibility
A drag-and-drop user interface, logic diagrams, data models, and other automated tools will provide full-fledged, cross-platform applications. As a result, the user can fully assemble the system and put it into operation within a week. At the same time, the business uses only its resources, without involving developers. In this way, low/no-code solutions enable the business to be fast and independent of external factors.
Low-cost development
With low/no-code solutions you can create more applications in a short time, as well don't turn to additional developers for help.
IT independence
With low/no-code solutions, programmers get the opportunity to focus on solving high-priority tasks, and not spend resources on creating simple applications and small edits. In addition, when using low/no-code tools, the business doesn't need to look for specialists who will work with the product and accordingly doesn't depend on them.
Productivity increase
With low/no-code solutions, there is no need to wait for professional developers to complete the next stage of the project. If the classic setup of a corporate program takes from half a year to a year or more, then launching a Low/No-code system takes from one to three months, even with complex integrations.
Low risks
Data integrations, security processes, and cross-platform support are already built into the low/no-code platforms and can be easily customized in the future.
Fast deployment and ease of maintenance
Changes can be canceled with one click, and you can adjust the program according to new requirements at any time.
How to implement automation in business?
I advise you to follow these steps to bring automation to your business.
First, identify the processes that can be automated. The goal should not be automation itself, but better communication, and more sales... Based on your goals, look for processes that can be simplified.
When you have an understanding of exactly what processes you want to automate, it's time to move on to optimizing them.
Determine which operations are repetitious and which can be simplified or made more efficient. This will help to identify errors and weaknesses in the organization of work and give an understanding of what problems the optimization will solve.
Then choose the right programs and services. If the process is already maximally optimized, you should figure out what services will help automate it. For example, some services offer a temporary free plan, which will allow you to see in practice how much you can improve the efficiency of a particular process. You can pay when you are sure of the result.
Finally, you can start implementing automation. Another advice is that those internal processes no one understands better than you should be automated by your own team, as outsourcing may not be able to handle them. However, the automation of typical processes for different businesses can be given to external specialists.